Politique de remboursement

At ERVALE, your satisfaction is important to us. Please read our return and refund policy carefully. Returns We accept returns only under the following conditions: The item is defective, damaged, or incorrect The request is made within 48 hours of receiving the order To request a return, please contact us at: support.ervale@gmail.com Refunds Refunds are only issued after the returned item is received and inspected If approved, the refund will be processed via an agreed method with the customer Non-Returnable Items We do not accept returns in the following cases: Wrong size chosen by the customer Change of mind after receiving the product Items not in their original condition Delivery Issues If your order arrives damaged or incorrect, please contact us immediately with photos for verification. Order Refusal Customers are expected to accept their orders upon delivery.Repeated refusals without valid reason may result in restriction from future orders. Need Help? For any questions regarding returns or refunds, feel free to contact us: support.ervale@gmail.com